Privacy Policy
Accepting the Privacy Policy
By consenting to this privacy notice, you confirm that you have read and understood this policy, including how and why we use your information. In line with the GDPR, Social Keys LTD, acting as a data controller/processor, is committed to protecting and respecting your privacy. We value the trust you place in us by providing the personal information we need to deliver our services. The statement below outlines when and why we collect personal information, how we use it, the conditions under which we may disclose it to others, and how we keep it secure. Personal information is any data that can identify you or be linked to you.
We may update this policy periodically to reflect changes in regulations, so please check this page regularly. By using our services, you agree to abide by this policy.
Similar to other commercial websites, our website utilizes a standard technology called “cookies” (see explanation below) and server logs to collect information about how our site is used. Information gathered through cookies and server logs may include the date and time of visits, the pages viewed, time spent at our site, and the websites visited just before and just after our own, as well as your IP address.
Use of Cookies
A cookie is a very small text document, which often includes an anonymous unique identifier. When you visit a website, that site”s computer asks your computer for permission to store this file in a part of your hard drive specifically designated for cookies. Each website can send its own cookie to your browser if your browser”s preferences allow it, but (to protect your privacy) your browser only permits a website to access the cookies it has already sent to you, not the cookies sent to you by other sites.
IP Addresses
IP addresses are used by your computer every time you are connected to the Internet. Your IP address is a number that is used by computers on the network to identify your computer. IP addresses are automatically collected by our web server as part of demographic and profile data known as “traffic data” so that data (such as the Web pages you request) can be sent to you.
Email Information
If you choose to correspond with us through email, we may retain the content of your email messages together with your email address and our responses. We provide the same protections for these electronic communications that we employ in the maintenance of information received online, mail and telephone. This also applies when you register for our website, sign up through any of our forms using your email address or make a purchase on this site. For further information see the email policies below.
Why do we collect this information?
We are committed to ensuring that the information we collect and use is appropriate for this purpose and does not constitute an invasion of your privacy. In order to provide clients with information and quotes for our goods and services, we make use of your contact information such as name, address, phone number, and email to engage in correspondence.
We will also correspond with you from time to time to inform you of changes or improvements to services. Additionally, as permitted under soft-opt-in and the GDPR, existing customers will also be sent marketing information and offers relating to our products. You can choose to opt-out of such marketing at any time using the unsubscribe option or the preferences in your online customer account, via our online chat, or through sending us an email.
We do collect some personal information automatically from you when you visit this website and our event websites, using cookies and tools such as hotjar and google analytics. Please refer to our cookie policy for further details. In using these technologies, we may, therefore, collect details about the type of device you use to access our website, its operating system and version, your IP address, your general geographic location, your browser and the webpages/content you view. We also monitor website sessions to see how users interact with forms and pages.
The information that we collect automatically is used to protect our websites and improve them.
How Do We Use the Information That You Provide to Us?
Broadly speaking, we use personal information for purposes of administering our business activities, providing customer service and making available other items and services to our customers and prospective customers.
Social Keys Ltd. will not obtain personally identifying information about you when you visit our site, unless you choose to provide such information to us, nor will such information be sold or otherwise transferred to unaffiliated third parties without the approval of the user at the time of collection.
We may disclose information when legally compelled to do so, in other words, when we, in good faith, believe that the law requires it or for the protection of our legal rights.
Email Policies
We are committed to keeping your e-mail address confidential. We do not sell, rent, or lease our subscription lists to third parties, and we will not provide your personal information to any third-party individual, government agency, or company at any time unless strictly compelled to do so by law.
We will use your e-mail address solely to provide timely information about Social Keys Ltd.
We will maintain the information you send via email in accordance with applicable federal law.
CAN-SPAM Compliance
In compliance with the CAN-SPAM Act, all email sent from our organization will clearly state who the email is from and provide clear information on how to contact the sender. In addition, all e-mail messages will also contain concise information on how to remove yourself from our mailing list so that you receive no further e-mail communication from us.
Choice/Opt-Out
Our site provides users the opportunity to opt-out of receiving communications from us and our partners by reading the unsubscribe instructions located at the bottom of any email they receive from us at any time.
Users who no longer wish to receive our newsletter or promotional materials may opt-out of receiving these communications by clicking on the unsubscribe link in the email.
Will Social Keys LTD share my personal data with anyone else?
We may pass your personal data to third-party service providers contracted to Social Keys LTD. This is strictly for the purposes of providing services to you or improving them. All third parties are obliged to keep your details secure and use them only to fulfil the services they provide on our behalf. Where necessary or required to provide and improve our services, we share information with: (List available on request)
Transferring your data outside of the EU
Due to the global nature of our computer systems, the data that we collect from you may be transferred to and stored at a destination outside the European Economic Area (“EEA”) to third-party suppliers, delegates, or agents. Not all countries outside the EEA have data protection laws that are equivalent to those in the EEA, and the European Commission may not consider such countries as providing an adequate level of data protection. By consenting and using our services voluntarily, you understand the risks involved. In the absence of either an adequacy decision or the implementation of “appropriate” safeguards, we only transfer data to other countries outside of the EEA where it is necessary for the performance of a contract to provide you with services. We take all reasonably necessary steps to make sure that your data is treated securely and in accordance with this privacy policy. Such protection is set out in contracts we have with international organizations. If you require further information, please contact info@socialkeys.co.uk.
The legal bases for using your personal information
There are different legal bases that we rely on to process your personal information:
- Performance of a contract: We undertake processing necessary to meet our contractual obligations to clients as the lawful basis for processing personal data.
- Legal Obligation: We undertake the processing necessary to meet our legal obligations as a data controller, particularly our obligations to HMRC.
- Consent: We undertake processing necessary to provide direct marketing under the basis of consent.
- Legitimate Interest
How long do we hold your data?
Social Keys LTD will process (collect, store, and use) the information you provide in a manner compatible with the EU’s General Data Protection Regulation (GDPR). We aim to keep your information accurate and up to date and not to keep it for longer than is necessary. We will only hold your personal information for as long as is necessary to provide you with our services. We also retain data for longer periods to meet our legal obligations to regulatory bodies as set by law or recommended by regulators, professional bodies, and associations. All personal data we hold is subject to this privacy notice and our internal data retention policy. For questions about a specific retention period for certain types of personal information we process about you, please email info@socialkeys.co.uk.
Security
Social Keys LTD is committed to protecting the personal information you entrust to us. While we take reasonable precautions to safeguard the personal information we collect, no system is impenetrable. Unfortunately, sending information via email is not completely secure; anything you send is at your own risk. Once received, we will secure your information in accordance with our security procedures and controls. Social Keys LTD takes measures to prevent information about you from being subject to loss, theft, misuse, unauthorized access, disclosure, alteration, and destruction. For example, we store the personal data you provide on computer systems with limited access in controlled facilities. We also ensure that our third-party suppliers provide adequate security measures.
Your rights
Social Keys LTD wants you to be in control of how your personal data is used by us. You can do this by exercising the rights granted to you under the GDPR, including:
- Right of access: Request a copy of the information we hold about you.
- Right of rectification: Correct data we hold about you that is inaccurate or incomplete.
- Right to be forgotten: In certain circumstances, ask for the data we hold about you to be erased from our records.
- Right to restriction of processing: Under certain conditions, you have a right to restrict the processing.
- Right of portability: Transfer the data we hold about you to another organization. Please address such requests to dataprotection@socialkeys.co.uk, and we will provide this information in a machine-readable format.
- Right to object: Object to certain types of processing, such as direct marketing.
- Right to object to automated processing, including profiling.
- Right to judicial review: In the event that Social Keys LTD refuses your request under rights of access, we will provide a reason. You have the right to complain as outlined below.
Social Keys LTD strives to be transparent in giving people access to their personal data. Individuals can request the following information by making a ‘subject access request’:
- The purpose of processing we undertake and the legal basis for doing so.
- The categories of personal data collected, stored, and processed.
- Recipient(s) that the data will be disclosed to.
- If we intend to transfer the personal data to a third party or international organization, information on how we ensure this is done securely in line with GDPR.
- How long we will store your data.
- Details of your rights to correct, erase, restrict, or object to processing.
- Information about your right to withdraw consent at any time (if applicable).
- How to lodge a complaint with the supervisory authority.
- Whether providing personal data is a statutory or contractual requirement, a necessary requirement for entering a contract, and the consequences of failing to provide such data.
- The source of personal data if it wasn’t collected directly from you.
- Any details on automated decision-making, such as profiling, and meaningful information about the logic involved, as well as the significance and expected consequences of such processing.
What forms of ID will I need to provide to access this?
Due to legal requirements, we need to verify your identity. We attempt to do this using LexisNexis to perform identity checks. They will access public databases and credit agencies to verify your identity. This is a “soft search” and will not impact your credit file. If we cannot identify you automatically, we may ask for identity documents. Social Keys LTD accepts the following forms of ID when personal data information is requested: Passport or Driving Licence.
How do I make a ‘Subject Access Request’?
Please send an email to info@socialkeys.online. Our team will provide you with a subject access request form and facilitate the request. We will respond to your request as soon as possible and within 30 days of formally submitting your request form.
Should you have a complaint
Social Keys LTD is committed to working with you to reach a fair resolution of any complaint or concern you may have about our use of your personal information. Please contact us first to discuss your concerns. If we cannot assist with your complaint, you may have the right to file a complaint with the Information Commission.
Social Keys LTD Complaints Contact Details
Sara Chaves
Office 5 C1B 30 Brunel Road
Benfleet SS7 4PS
United Kingdom
Email: info@socialkeys.online
Information Commission Contact Details:
Information Commissioners Office
Phone: 0303 123 1113
Use of External Links
Social Keys Ltd. website may contain links to many other websites. Social Keys Ltd. cannot guarantee the accuracy of information found at any linked site. Links to or from external sites not owned or controlled by Social Keys Ltd. do not constitute an endorsement by Social Keys Ltd. or any of its employees of the sponsors of these sites or the products or information presented therein.
By accessing this website, you are agreeing to be bound by these website’s Terms and Conditions of Use, all applicable laws and regulations, and agree that you are responsible for compliance with any applicable local laws. If you do not agree with any of these terms, you are prohibited from using or accessing this site. The materials contained in this website are protected by applicable copyright and trade mark law.
Intellectual Property Rights
All copyrights, trademarks, patents and other intellectual property rights in and on our website and all content and software located on the site shall remain the sole property of Social Keys Ltd. or its licensors. The use of our trademarks, content and intellectual property is forbidden without express written consent from Social Keys Ltd.
You must not:
Republish material from our website without prior written consent.
Sell or rent material from our website.
Reproduce, duplicate, create derivative, copy or otherwise exploit material on our website for any purpose.
Redistribute any content from our website, including onto another website.
Acceptable Use.
You agree to use our website only for lawful purposes, and in a way that does not infringe the rights of, restrict or inhibit anyone else’s use and enjoyment of the website. Prohibited behavior includes harassing or causing distress or inconvenience to any other user, transmitting obscene or offensive content or disrupting the normal flow of dialogue within our website.
You must not use our website to send unsolicited commercial communications. You must not use the content on our website for any marketing-related purpose without our express written consent.
Restricted Access
We may in the future need to restrict access to parts (or all) of our website and reserve full rights to do so. If, at any point, we provide you with a username and password for you to access restricted areas of our website, you must ensure that both your username and password are kept confidential.
Use of Testimonials
In accordance to with the FTC guidelines concerning the use of endorsements and testimonials in advertising, please be aware of the following:
Testimonials that appear on this site are actually received via text, audio or video submission. They are individual experiences, reflecting real-life experiences of those who have used our products and/or services in some way. They are individual results and results do vary. We do not claim that they are typical results. The testimonials are not necessarily representative of all of those who will use our products and/or services.
The testimonials displayed in any form on this site (text, audio, video or other) are reproduced verbatim, except for correction of grammatical or typing errors. Some may have been shortened. In other words, not the whole message received by the testimonial writer is displayed when it seems too lengthy or not the whole statement seems relevant for the general public.
Social Keys Ltd. is not responsible for any of the opinions or comments posted on the Social Keys website. Social Keys Ltd. is not a forum for testimonials, however provides testimonials as a means for customers to share their experiences with one another. To protect against abuse, all testimonials appear after they have been reviewed by management of Social Keys Ltd. Social Keys Ltd. does not share the opinions, views or commentary of any testimonials on Social Keys Ltd. – the opinions are strictly the views of the testimonial source.
The testimonials are never intended to make claims that our products and/or services can be used to diagnose, treat, cure, mitigate or prevent any disease. Any such claims, implicit or explicit, in any shape or form, have not been clinically tested or evaluated.
How Do We Protect Your Information and Secure Information Transmissions?
Email is not recognized as a secure medium of communication. For this reason, we request that you do not send private information to us by email. Doing so is allowed, but it is at your own risk. Some of the information you may enter on our website may be transmitted securely via a secure medium known as Secure Sockets Layer, or SSL. Credit Card information and other sensitive information is never transmitted via email.
Social Keys Ltd. may use software programs to create summary statistics, which are used for such purposes as assessing the number of visitors to the different sections of our site, what information is of most and least interest, determining technical design specifications, and identifying system performance or problem areas.
For site security purposes and to ensure that this service remains available to all users, Social Keys Ltd. uses software programs to monitor network traffic to identify unauthorized attempts to upload or change information, or otherwise cause damage.
Disclaimer and Limitation of Liability
Social Keys Ltd. makes no representations, warranties, or assurances as to the accuracy, currency or completeness of the content contained on this website or any sites linked to this site.
All the materials on this site are provided “as is” without any express or implied warranty of any kind, including warranties of merchantability, non-infringement of intellectual property or fitness for any particular purpose. In no event shall Social Keys Ltd. or its agents or associates be liable for any damages whatsoever (including, without limitation, damages for loss of profits, business interruption, loss of information, injury or death) arising out of the use of or inability to use the materials, even if Social Keys Ltd. has been advised of the possibility of such loss or damages.
Policy Changes
We reserve the right to amend this privacy policy at any time with or without notice. However, please be assured that if the privacy policy changes in the future, we will not use the personal information you have submitted to us under this privacy policy in a manner that is materially inconsistent with this privacy policy, without your prior consent.
We are committed to conducting our business in accordance with these principles to ensure that the confidentiality of personal information is protected and maintained.
Contact
If you have any questions regarding this policy or your dealings with our website, please contact us here: info@socialkeys.online
Social Keys LTD.
Office 5 C1B 30
Brunel Road
Benfleet
SS7 4PS
United Kingdom